qqnusa is committed to protecting your personal information. This Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your information.
Last Updated: 1 January 2026All personal data transmitted between your device and qqnusa's servers is protected by 256-bit SSL encryption — the same standard used by major Indonesian banks such as BCA and Mandiri.
qqnusa does not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. Your data serves only your account and our platform operations.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a data request to our support team and receive a response within 14 business days.
We apply a data-minimization principle — only collecting information that is strictly necessary for account operation, identity verification, fraud prevention, and regulatory compliance.
Cookies on qqnusa are used exclusively for platform functionality, session management, and internal analytics. We do not deploy third-party advertising cookies or cross-site tracking technologies.
qqnusa retains your data only for as long as legally required or operationally necessary. Transaction records are held for a minimum of five years; account data is deleted within 90 days of confirmed account closure.
For the purposes of this Privacy Policy, the following terms are defined as follows:
qqnusa collects only the data necessary to deliver safe, compliant, and high-quality online betting services to Indonesian players. The categories of data we collect are described below.
When you create an account on qqnusa, we collect your full legal name as it appears on your Indonesian national identity card (KTP), date of birth, residential address, email address, and mobile telephone number registered in Indonesia. This data is essential to establish your identity, verify your eligibility (21+ and Indonesia resident), and create your account record.
To comply with international anti-money-laundering requirements and to protect both Players and the Platform from fraud, we collect copies of government-issued identity documents including your KTP, valid Indonesian passport, or driver's license. We may additionally request a recent proof-of-address document and a selfie photograph holding your primary ID. These documents are processed securely and are not stored beyond the applicable retention period described in Section 7.
We collect the details of payment methods you use to deposit funds into or withdraw funds from your qqnusa account, including bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay). Full payment credentials are never stored on qqnusa servers — transaction data is processed through certified payment gateway partners who maintain their own PCI-DSS-compliant environments.
We record your betting and gaming history on the Platform, including markets wagered on, stake amounts, odds accepted, game sessions played, bonus redemptions, and win/loss records. This data is used to deliver your account statement, resolve disputes, detect problem gambling patterns, and improve our service offering.
When you access the Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and click-path data. This data helps us maintain platform security, detect unauthorized access, and optimize the user experience for Indonesian players on mobile and desktop devices.
We retain records of your communications with qqnusa, including live chat transcripts, email correspondence, and support ticket histories. This data is used to resolve disputes, monitor service quality, and maintain a documented record of platform interactions.
Data Minimization: qqnusa does not collect data about your religious beliefs, political opinions, sexual orientation, health conditions, or any other special category data beyond what is strictly necessary for identity verification or responsible gaming assessments.
qqnusa collects your personal data through the following channels and mechanisms:
We process your personal data for the following specific and legitimate purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact data | Contractual necessity |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation, contractual necessity |
| Processing deposits and withdrawals | Financial data, transaction data | Contractual necessity |
| Fraud detection and prevention | Technical data, financial data, gaming data | Legitimate interest, legal obligation |
| Anti-money-laundering compliance | Financial data, KYC documents | Legal obligation |
| Responsible gaming monitoring | Gaming activity data, registration data | Legitimate interest, legal obligation |
| Customer support | Communications data, account data | Contractual necessity |
| Platform security and integrity | Technical data, device data | Legitimate interest |
| Service improvement and analytics | Anonymized/aggregated technical data | Legitimate interest |
| Promotional communications (opt-in only) | Contact data, gaming preferences | Consent |
The majority of data processing at qqnusa is necessary to deliver the services you have contracted with us to provide — specifically, operating your betting account, processing your transactions, and administering your bonuses and rewards. Without this processing, we cannot fulfill our contractual obligations to you as a registered Player.
Certain processing activities are mandated by applicable international anti-money-laundering regulations, financial reporting requirements, and player protection obligations imposed on licensed betting operators. These include KYC verification, transaction monitoring, and the retention of financial records for a minimum statutory period. qqnusa has no discretion to decline these processing activities.
qqnusa processes limited categories of data on the basis of legitimate interest, specifically to protect the security and integrity of the Platform, to detect and prevent fraud and bonus abuse, and to conduct internal analytics that help us improve our services for Indonesian players. In each case, we have assessed that our legitimate interest does not override your fundamental rights and freedoms as a data subject.
Where processing is not required by contract or law, and where legitimate interest does not apply — such as sending you promoti onal offers, newsletters, or personalized recommendations — qqnusa will seek your explicit consent before processing. You may withdraw consent at any time by contacting our support team or updating your communication preferences in your account dashboard. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
To process your deposits and withdrawals, qqnusa shares the minimum necessary financial data with our certified payment gateway partners. These include Indonesian bank transfer systems (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay). Each of these providers operates under their own data protection frameworks and is contractually prohibited from using your data for any purpose other than completing your requested transaction.
qqnusa works with accredited third-party KYC and identity verification service providers to authenticate the documents you submit during account registration and subsequent verification reviews. These providers receive only the specific documents and data necessary to conduct the verification, and they are bound by strict confidentiality obligations. Verification outcomes are reported back to qqnusa and stored in your account record; underlying documents are not retained by verification partners beyond their own statutory obligations.
Game studios whose content is available on the qqnusa Platform — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — may receive a pseudonymous Player identifier and session data necessary to deliver their games and resolve game-related disputes. These providers do not receive your full name, contact details, or financial data unless a specific dispute requires disclosure under a formal investigation process.
qqnusa may disclose your personal data to competent regulatory bodies, law enforcement agencies, or judicial authorities where we are legally compelled to do so — for example, in response to a valid court order, a regulatory inspection, or a statutory anti-money-laundering reporting obligation. Where permitted by law, qqnusa will notify you of such disclosure. We will never proactively share your data with government bodies beyond what is legally required.
In the event of a merger, acquisition, restructuring, or sale of all or part of qqnusa's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address prior to any such transfer, and the incoming entity will be required to honor the commitments made in this Privacy Policy. You retain the right to request deletion of your data before any such transfer is completed, subject to legal retention obligations.
No Data Sales: Under no circumstances does qqnusa sell, rent, barter, or otherwise commercially transfer your personal data to third-party advertisers, data brokers, or marketing networks. Your data is not a commodity on this platform.
qqnusa retains personal data only for as long as it is necessary for the purposes described in this Policy, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory and dispute resolution requirements |
| KYC documents | 5 years from last verification date | Anti-money-laundering legal obligation |
| Transaction and financial records | Minimum 5 years | Financial record-keeping obligations |
| Betting and gaming history | Duration of account + 2 years post-closure | Dispute resolution, responsible gaming review |
| Customer support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical and device logs | 12 months on a rolling basis | Platform security and fraud monitoring |
| Marketing consent records | Until consent withdrawn + 1 year | Consent compliance documentation |
Following the expiry of the applicable retention period, data is securely deleted or irreversibly anonymized using industry-standard deletion protocols. You may request early deletion of your data subject to the limitations described in Section 10 below.
qqnusa implements a multi-layered technical security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Core measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, Web Application Firewall (WAF) protection, DDoS mitigation, and real-time intrusion detection systems. Our platform infrastructure is hosted on enterprise-grade cloud servers with physical access controls, 24/7 monitoring, and geographically redundant backup systems.
Access to personal data within qqnusa is restricted on a strict need-to-know basis. Team members with access to Player data are subject to confidentiality agreements and undergo regular data protection training. Administrative access to production systems requires multi-factor authentication and is logged for audit purposes. All third-party service providers with access to Player data are evaluated for security compliance before engagement and are contractually obligated to maintain standards equivalent to those applied by qqnusa.
In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, qqnusa will notify affected Players via their registered email address within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the remedial actions qqnusa has taken or proposes to take. You are encouraged to change your account password immediately upon receiving any such notification and to contact our support team if you suspect unauthorized activity on your account.
While qqnusa takes every reasonable measure to protect your data, you also play a critical role in keeping your account secure. We recommend using a strong, unique password for your qqnusa account, enabling two-factor authentication if available, logging out of shared or public devices after each session, and never sharing your login credentials with another person. qqnusa will never ask for your password via email, live chat, or telephone.
qqnusa uses the following categories of cookies on the Platform:
qqnusa does not deploy third-party advertising cookies, social media tracking pixels, retargeting technologies, or cross-site behavioral tracking tools of any kind. You will not be served personalized advertisements on other websites based on your activity on qqnusa.
You may control cookie behavior through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or the Samsung Internet browser commonly used on Indonesian Android devices).
As a data subject, you hold the following rights in relation to your personal data held by qqnusa. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your account. We will respond within 14 business days and may require identity verification before processing your request.
You have the right to request a copy of all personal data that qqnusa holds about you, along with information about how it is being processed, the categories of data held, the purposes of processing, and the third parties with whom it has been shared. We will provide this information in a structured, commonly used electronic format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a mobile telephone number) can be made directly in your account settings. Changes to identity data (name, date of birth) require KYC document support and are subject to our verification process.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations — for example, transaction records required under anti-money-laundering regulations cannot be deleted on request during the mandatory retention period.
You have the right to request that qqnusa restrict the processing of your data in certain circumstances — for example, while a correction request is being verified, or while an objection to legitimate-interest processing is being assessed. During a restriction, qqnusa may store your data but will not actively process it beyond what is legally necessary.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider of your choice. Contact our support team to request a data export.
You have the right to object to processing carried out on the basis of legitimate interest. Upon receipt of your objection, qqnusa will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may object to direct marketing processing at any time with immediate effect.
To exercise any of the rights described above, email us at [email protected] with the subject line "Data Rights Request" and include your registered account username. We respond within 14 business days.
qqnusa's Platform and Services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all Players are required to confirm that they meet the minimum age requirement. Where qqnusa has reasonable grounds to suspect that a Player may be under 21, the account will be suspended pending age verification, and no transactions will be processed until verification is satisfactorily completed.
If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to qqnusa without your consent, please contact us immediately at [email protected]. We will investigate promptly and, if confirmed, will delete all associated data and close the account without delay. We encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms.
qqnusa reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or platform operations. Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated via a prominent notice on the Platform and, where practicable, via email to your registered address at least 14 days before the revised Policy takes effect.
Minor or administrative updates (such as grammatical corrections or clarifications that do not alter the substance of our data practices) may take effect immediately upon publication. The "Last Updated" date at the top of this page reflects the date of the most recent version. Your continued use of the Platform following the effective date of any update constitutes your acknowledgment of the revised Policy. If you do not agree with material changes, you may close your account before the effective date and request deletion of your data in accordance with Section 10.3.
Previous versions of this Privacy Policy are available upon request by emailing [email protected] with the subject line "Privacy Policy Archive Request".
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data qqnusa holds about you, please contact us through the following channels:
qqnusa's support team includes Indonesian-speaking agents available around the clock to assist you in navigating your privacy rights and understanding how your data is handled. All formal data subject requests must be submitted in writing (via email) to ensure a properly documented record. We may require you to verify your identity before processing any data access, correction, or deletion request.
Our support team operates in Western Indonesia Time (WIB, UTC+7). Email responses are typically delivered within 24 hours during standard business hours, Monday through Sunday including Indonesian national holidays.
Our dedicated support team is available 24/7 to address any data privacy concerns. You can also review our full Terms & Conditions or visit our FAQ for quick answers.